XGBet Privacy Policy — Your Data, Your Rights

1Introduction

xgbet is committed to protecting the privacy of every person who uses the platform. This Privacy Policy explains how xgbet collects, uses, stores, and protects your personal data when you visit the xgbet website or use the xgbet app. It also explains the rights you have over your own data and how to exercise those rights.

xgbet operates as an online betting and gaming platform serving players in Bangladesh. As part of operating this service, xgbet necessarily collects certain personal information from its members. xgbet takes its responsibility to handle that information carefully and transparently very seriously.

This policy should be read alongside xgbet's Terms and Conditions, which are available at /terms-conditions. Together, these two documents govern the relationship between xgbet and its members.

2Data We Collect

xgbet collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Full name and date of birth — collected during account registration.
• Mobile phone number — used for account verification and support communication.
• Payment details — including your bKash, Nagad, or Rocket mobile number, used to process deposits and withdrawals.
• Identity documents — such as your national ID card or passport, collected when xgbet requests identity verification.
• Support communications — any messages you send to the xgbet support team are stored to help resolve your query and improve the service.

Information collected automatically:

• Device information — including device type, operating system, and browser type.
• IP address — used for fraud prevention and to determine your approximate location.
• Betting and gaming activity — including bets placed, games played, deposits, and withdrawals.
• Session data — including login times, pages visited, and time spent on the platform.
• Cookie data — as described in Section 7 of this policy.

3How We Use Your Data

xgbet uses the personal data it collects for the following purposes:

• Account management: To create and maintain your xgbet account, verify your identity, and manage your wallet balance.
• Payment processing: To process your deposits and withdrawals via bKash, Nagad, or Rocket.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and unauthorised account access.
• Responsible gaming: To monitor betting patterns and identify members who may need support with problem gambling.
• Customer support: To respond to your queries and resolve any issues with your account.
• Platform improvement: To analyse how the platform is used and make improvements to the user experience.
• Legal compliance: To meet xgbet's obligations under applicable laws and regulations, including anti-money laundering requirements.
• Communications: To send you important account notifications, such as deposit confirmations, withdrawal updates, and security alerts. xgbet will only send you promotional messages if you have opted in to receive them.

xgbet does not use your personal data for automated decision-making that produces legal or similarly significant effects on you, except where required by law or where you have given explicit consent.

4Legal Basis for Processing

xgbet processes your personal data on the following legal bases:

• Contract performance: Processing your name, mobile number, and payment details is necessary to provide the xgbet service you have signed up for.
• Legal obligation: xgbet is required by law to verify the identity of its members and to retain certain financial records. This processing is mandatory and cannot be opted out of.
• Legitimate interests: xgbet processes device data and IP addresses to protect the platform from fraud and to ensure the security of all members' accounts. This processing is in the legitimate interests of xgbet and its members.
• Consent: Where xgbet sends you promotional communications or uses non-essential cookies, this is done on the basis of your consent. You can withdraw your consent at any time by contacting xgbet support or adjusting your browser cookie settings.

5Data Sharing

xgbet does not sell your personal data. xgbet may share your data with the following categories of third parties, strictly for the purposes described:

• Payment processors: bKash, Nagad, and Rocket receive your mobile number and transaction details to process your deposits and withdrawals. These providers have their own privacy policies that govern how they handle your data.
• Identity verification providers: xgbet may use third-party KYC (Know Your Customer) services to verify the identity documents you submit. These providers process your data only for verification purposes and are bound by strict data processing agreements.
• Fraud prevention services: xgbet uses third-party fraud detection tools that analyse device data and IP addresses to identify suspicious activity. These tools do not receive your name or payment details.
• Legal authorities: xgbet may be required to share your data with law enforcement or regulatory authorities if required by law or in response to a valid legal request. xgbet will notify you of any such disclosure where legally permitted to do so.

6Data Retention

xgbet retains your personal data for as long as your account is active and for a period after account closure as required by law and for legitimate business purposes. The specific retention periods for each data type are shown in the table in Section 2 of this policy.

Financial records — including deposit and withdrawal history — are retained for a minimum of 7 years after account closure to comply with anti-money laundering regulations. Identity documents are retained for 5 years after account closure.

When the applicable retention period expires, xgbet securely deletes or anonymises your personal data so that it can no longer be linked to you. If you request deletion of your data before the retention period expires, xgbet will delete what it is legally permitted to delete and explain why any remaining data must be retained.

7Cookies

xgbet uses cookies — small text files stored on your device — to make the platform work properly and to improve your experience. The cookies xgbet uses fall into the following categories:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session and remember your language and display preferences. You cannot opt out of essential cookies without stopping using the platform.
• Analytical cookies: These help xgbet understand how members use the platform — for example, which pages are visited most often and where members encounter problems. This data is aggregated and anonymised. xgbet uses this information to improve the platform.
• Security cookies: These help xgbet detect and prevent fraudulent activity, such as identifying unusual login patterns that may indicate an account has been compromised.

xgbet does not use advertising cookies or third-party tracking cookies. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may affect the functionality of the xgbet platform.

8Security

xgbet takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it:

• All data transmitted between your device and xgbet is encrypted using 256-bit SSL/TLS encryption.
• Data stored on xgbet's servers is encrypted at rest.
• Access to personal data is restricted to authorised xgbet personnel on a need-to-know basis.
• All staff with access to personal data are trained in data protection and bound by confidentiality agreements.
• xgbet conducts regular security audits and penetration testing to identify and address vulnerabilities.
• Two-factor authentication is available for all xgbet accounts and is strongly recommended.

Despite these measures, no online platform can guarantee 100% security. If xgbet becomes aware of a data breach that affects your personal data, xgbet will notify you as soon as reasonably practicable and take immediate steps to contain the breach and minimise its impact.

You also have a role to play in keeping your account secure. Use a strong, unique password for your xgbet account, do not share your login details with anyone, and contact xgbet support immediately if you suspect your account has been accessed without your permission.

9Your Rights

As an xgbet member, you have the following rights over your personal data. To exercise any of these rights, contact xgbet support at [email protected]. xgbet will respond to your request within 30 days.

10Children's Privacy

xgbet is strictly for adults aged 18 and over. xgbet does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a child has registered an account on xgbet or provided personal data to xgbet, please contact xgbet support at [email protected] immediately.

Upon receiving such a report, xgbet will verify the claim and, if confirmed, will close the account and delete all associated personal data as quickly as possible. Any funds deposited by an underage user will be returned to the original payment source.

11Changes to This Policy

xgbet may update this Privacy Policy from time to time to reflect changes in the platform, changes in the law, or improvements in xgbet's data protection practices. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes — such as changes to the types of data collected or the purposes for which it is used — xgbet will notify members via email or an in-platform notification before the changes take effect. Your continued use of xgbet after any changes are published constitutes your acceptance of the updated policy.

xgbet recommends reviewing this Privacy Policy periodically. If you do not agree with any changes to the policy, you may close your account by contacting xgbet support.

12Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or want to report a privacy concern, please contact the xgbet support team. We are available 24 hours a day, 7 days a week.